Last Updated: July 2026

Introduction

Rise Rehab (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or book our services.

By using this website, you agree to the terms outlined in this Privacy Policy.

Who We Are

Rise Rehab

Lyndhurst, New Forest, Hampshire

Email: [email protected]

Phone: 07710 271750

Information We Collect

We may collect the following information:

Information You Provide

• Name
• Email address
• Telephone number
• Booking details
• Medical or injury-related information relevant to your treatment
• Information submitted through contact forms

Information Collected Automatically

When you visit our website, we may collect:

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and analytics information

How We Use Your Information

We use your information to:

• Respond to enquiries
• Manage appointments and bookings
• Provide sports rehabilitation and massage services
• Create treatment plans and exercise programmes
• Send appointment confirmations and reminders
• Improve our website and services
• Comply with legal and professional obligations

We will only use your information where we have a lawful basis to do so.

Medical and Health Information

Any health-related information you provide is treated as confidential and used solely for the purpose of delivering safe and effective treatment.

We take appropriate measures to protect this information and only retain it as required by professional, legal, and insurance obligations.

Data Storage and Security

We take reasonable technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse, or disclosure.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Sharing Your Information

We do not sell, rent, or trade your personal information.

Your information may be shared only when necessary:

• With professional advisers or insurers
• When required by law
• With your consent
• To protect the safety of you or others

Cookies

Our website may use cookies to improve user experience and monitor website performance.

You can control cookie settings through your browser preferences.

Your Rights

Under applicable data protection laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent where applicable
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the details above.

Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Rise Rehab

Email: [email protected]

Phone: 07710 271750